How can I get my local grocery store listed on the “This Week’s Specials” page?

If you do not see your favourite and/or local grocery store on our table of items on special, here are some steps you can take: Go to your local grocery store and speak with the general manager or owner of the store. Ask why the store is not collaborating with SOS Cuisine. We thrive on […]

How can I receive the SOS Cuisine weekly newsletter in English instead of French?

Sign in with your username and password. Click on the My SOSCuisine tab. Click on My Profile, below the tabs. Look for “Preferred language” and select English. Sign-in dashboard

How can I change my email address?

Sign in with your username and password. Click on the My SOSCuisine tab, then click on My Profile, below the tabs. You can also access your profile from the green ‘sign in’ dashboard, located at the right-hand side of the page (see below). Look for “email” and enter in the email address you would like to be associated with […]

How can I change my password?

Sign in with your username and password. Click on My Profile, below the My SOSCuisine tab or by clicking My Profile on the green dashboard. Look for “Modify your password” at the bottom of the page. You may also read: I forgot my password. Sign-in dashboard

How can I change my username?

Your username is the only thing that cannot be changed. If you forgot it, read the question I forgot my username.

I forgot my password

Click on “Forgot your sign-in info?” in the green ‘sign in’ dashboard, located at the right-hand side of the page (see below). You’ll then receive an email with your current username and a new temporary password. Sign in using your username and this temporary password. Click on the My SOSCuisinetab. Click on My Profile, below the tabs or in […]

I forgot my username

Click on “forgot your sign-in info?” in the green ‘sign in’ dashboard, located at the right-hand side of the page (see below). Enter your email address in the box. You’ll then receive an email with your current username and a new temporary password. Then, sign in using this username and temporary password. Sign-in dashboard

I did not receive the confirmation email

Make sure that the anti-spam filters of your email service or Internet Service Provider (ex. AOL, Hotmail, Sympatico, Videotron, Yahoo!, etc.) are not blocking our emails. To prevent this from happening: Hotmail Users: Log on to your Hotmail account Go to your “junk email” box Click on the message sent from members@soscuisine.com You will see a message […]

How do I activate my account?

Within minutes after signing up, a confirmation email is sent (*) to the email address that you specified. To activate the account, simply click on the confirmation link included in this email. If your email system is not configured for HTML links, you can copy and paste the entire link, even if it spreads over two lines, […]

Why is it necessary to activate my account?

You need to activate your account in order to benefit from the personalized service. This is a standard procedure used to verify your email address and confirm that you’re the one who signed up for the service.

I get an error message saying my account has not been activated

You should have received a confirmation email shortly after signing up, with the instructions to activate your account. If you did not receive it, contact us, mentioning your username and email address and we can help.