FAQ Category: Technique

Can I change my meal plan during my subscription?

Yes! You can change as often as you want for anyone of our Lifestyle meal plans, at no charge. And of course you can go back to your Premium meal plan whenever you wish. To do so, go to My Profile and select the meal plan type that you want, under ‘Customize my Meal Plan’. […]

Can I cancel at any time?

Yes! While we’d hate to see you go, you can cancel your PREMIUM subscription at any time right from the My Profile page: Simply scroll down to ‘My subscription’ and click on ‘Cancel my subscription (stop recurring payments)’. This will be effective immediately and no further charges will be made to your credit card. For […]

How long do I have to subscribe for?

You can subscribe to our Premium Service Plan for 1 month or 12 months, and to our VIP Service plans for 3 months, 6 months or 12 months. Subscription to the VIP Dietitian plan consists of 3 monthly payments and does not renew automatically at the end of the 3 months term. The VIP Personal […]

Are there hidden fees?

NO. There are no sign up fees, switching costs, termination penalties. Only pay for what you choose with no hidden fees.

How can I get my local grocery store listed on the “This Week’s Specials” page?

If you do not see your favourite and/or local grocery store on our table of items on special, here are some steps you can take: Go to your local grocery store and speak with the general manager or owner of the store. Ask why the store is not collaborating with SOS Cuisine. We thrive on […]

How can I receive the SOS Cuisine weekly newsletter in English instead of French?

Sign in with your username and password. Click on the My SOSCuisine tab. Click on My Profile, below the tabs. Look for “Preferred language” and select English. Sign-in dashboard

How can I change my email address?

Sign in with your username and password. Click on the My SOSCuisine tab, then click on My Profile, below the tabs. You can also access your profile from the green ‘sign in’ dashboard, located at the right-hand side of the page (see below). Look for “email” and enter in the email address you would like to be associated with […]

How can I change my password?

Sign in with your username and password. Click on My Profile, below the My SOSCuisine tab or by clicking My Profile on the green dashboard. Look for “Modify your password” at the bottom of the page. You may also read: I forgot my password. Sign-in dashboard

How can I change my username?

Your username is the only thing that cannot be changed. If you forgot it, read the question I forgot my username.

I forgot my password

Click on “Forgot your sign-in info?” in the green ‘sign in’ dashboard, located at the right-hand side of the page (see below). You’ll then receive an email with your current username and a new temporary password. Sign in using your username and this temporary password. Click on the My SOSCuisinetab. Click on My Profile, below the tabs or in […]

I forgot my username

Click on “forgot your sign-in info?” in the green ‘sign in’ dashboard, located at the right-hand side of the page (see below). Enter your email address in the box. You’ll then receive an email with your current username and a new temporary password. Then, sign in using this username and temporary password. Sign-in dashboard