I did not receive the confirmation email

13 May, 2019

Make sure that the anti-spam filters of your email service or Internet Service Provider (ex. AOL, Hotmail, Sympatico, Videotron, Yahoo!, etc.) are not blocking our emails. To prevent this from happening:

Hotmail Users:

  1. Log on to your Hotmail account
  2. Go to your “junk email” box
  3. Click on the message sent from 
  4. You will see a message saying: You may not know this sender. Mark as safe | Mark as unsafe
  5. Click on “Mark as safe”
  6. Verify that your message has been transferred to your Inbox

Sympatico users:

  1. Log on to your Sympatico account
  2. Go to your “junk email” box
  3. Click on the message sent from 
  4. You will see a message saying: We’ve identified this mail as junk. Please tell us if we were right or wrong by clicking Junk or Not Junk
  5. Click on Not Junk Mail
  6. Click on “I want to add  to my Safe List so future messages from this address will be delivered to my Inbox, not my Junk E-Mail Folder”
  7. Verify that your message has been transferred to your inbox.

Yahoo Users:

  1. Log on to your yahoo account
  2. Go to your “spam inbox”
  3. Click on the message sent from 
  4. On the top, click on “not spam”
  5. Verify that your message has been transferred in your inbox.

In all cases, we suggest that you add  to your contact list.

Please note that you don’t need to wait for the weekly newsletter to access your menu. As soon as it’s ready, you can access it by signing in and clicking on My Meal Plan.

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